Patient Service Specialist
Cleveland Clinic
Lorain, OH
Full-time
Posted May 12, 2026
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via Cleveland Clinic Careers
Benefits
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic
Qualifications
- • High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
- • OR Associate’s Degree and 1 year of experience
- • OR Bachelor’s Degree
- • Working knowledge of PC window applications
- • Ability to perform basic math sufficient to process insurance co-pays
- • Dexterity sufficient to operate a PC and other office equipment
- • Requires extended periods of standing, walking or sitting
- • Good visual acuity through normal or corrected vision
- • Must be able to navigate various locations and function in a fast-paced, hectic environment
- • Ability to lift and transport up to 25 pounds
- • Follows standard precautions using personal protective equipment as required
- • 8 more items(s)
Responsibilities
- • As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home
- • You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations
- • This role is a great steppingstone for others within Customer Service and various departments within Cleveland Clinic
- • A caregiver in this position could cover between 6:30am and 7:00pm with rotating weekends as needed
- • Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
- • Investigate, triage and resolve patient issues using the established HEART model
- • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
- • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
- • Enter and maintain confidential patient information
- • Recruit, enroll and educate patients on MyChart and Appointment Pass
- • 7 more items(s)