Customer Service Representative | Technical Support
Customer Operations
North Canton, OH
Full-time
Posted May 12, 2026
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via Spectrum Careers
Benefits
Training Schedule: 10:00am-7:00pm Sunday-Thursday
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
The base pay for this position generally is between $20.00 and $25.25
The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses
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Qualifications
- • Do you enjoy active listening and solving problems?
- • Education: High school diploma or equivalent
- • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- • Language: Ability to read, write, speak and understand English
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Responsibilities
- • Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 1:00pm and 3:00pm
- • Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers
- • As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments
- • Continuously learning and turning that knowledge into customer service wins
- • Uncovering customers needs, creating solutions, and resolving problems
- • Making a positive impression on customers through a best-in-class experience
- • With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly
- • Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services
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