Customer Care Consultant

Jushi

Parma, OH Part-time
Apply Now via Jobera

Benefits

Do what you do best and earn a little extra - $3-$5/hour in tips In addition to your base pay We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k)

Qualifications

  • • High School diploma or General Education Development (GED) required
  • • Excellent computer, language and reasoning skills
  • • Excellent multi-tasking skills over the phone
  • • Occasionally requires local travel, as needed
  • • Constantly perform desk-based computer tasks
  • • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • • Occasionally Twist/bend/stoop/squat, kneel/crawl
  • • 4 more items(s)

Responsibilities

  • • The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically
  • • The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations
  • • The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry
  • • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • • Operate cash register, computer-based POS system, and cash drawer
  • • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
  • • All other job duties as assigned
  • • Frequently sitting
  • • 10 more items(s)
Apply for this Position