Manager, Billing Systems

Avetta, LLC

Lehi, UT Full-time
Apply Now via Ladders

Qualifications

  • • Graduate degree or equivalent industry certifications in a related field (e.g., Finance, Information Systems, IT)
  • • 5+ years of experience in billing systems management, with extensive experience in Zuora administration including Zuora Billing and Zuora Revenue
  • • Demonstrated experience acting as a trusted advisor or deputy leader, capable of balancing technical and strategic responsibilities
  • • Zuora implementer badges or certification
  • • Proven ability to design, implement, and maintain scalable API-driven workflows that support automated billing operations, data synchronization, and real-time reporting
  • • Familiarity with Zuora's REST API framework, including authentication, object modeling, and error handling
  • • Strong technical background in billing system architecture, integrations, and system design
  • • Experience supporting quote-to-cash processes, including integration with CPQ tools and contract lifecycle management systems
  • • Proven experience leading and managing teams, with excellent project management and leadership skills
  • • Expertise in designing, configuring, and optimizing Zuora, including workflow automation, product catalog management, and reporting
  • • Ability to manage multiple complex projects simultaneously, balancing competing priorities and deadlines
  • • Excellent communication and interpersonal skills, with the ability to collaborate across departments and manage relationships with external vendors
  • • Ability to remain calm under pressure, effectively prioritize competing demands, and maintain focus in high-stakes situations
  • • Strong analytical and problem-solving abilities, with a focus on continuous improvement and efficiency
  • • 11 more items(s)

Responsibilities

  • • The Manager, Billing Systems will lead the design, architecture, and implementation of all billing systems, with a strong focus on automation and optimization of Zuora and related platforms
  • • This role emphasizes leadership in managing billing system operations, integrations, and ensuring the systems' scalability and efficiency
  • • The Billing Systems Manager will lead a team, manage large-scale projects (e.g. new product launches, pricing updates, etc.), and work cross-functionally to support strategic initiatives and drive continuous improvements in the billing ecosystem
  • • Lead the architecture and management of billing systems, with a primary focus on Zuora, ensuring seamless integrations with NetSuite, Snowflake, and internally developed systems, and optimal performance
  • • Act as a strategic partner to the billing team, providing input on team priorities, project scoping, and process improvements across the billing organization
  • • Designs and oversees the development of Zuora Workflows and automation, mentoring junior developers, ensuring scalable solutions, and aligning automation with long-term system strategy
  • • Oversee system upgrades, new implementations, and software development projects, ensuring adherence to best practices
  • • Manage and mentor a team of billing system administrators, providing leadership in day-to-day operations and long-term strategic planning
  • • Collaborate with Sales, Engineering, R&D teams to gather requirements and deliver product solutions that support business needs
  • • Collaborate with BI and FP&A to translate billing logic into enterprise reporting platforms (e.g., Snowflake, Power BI), reducing reliance on ad hoc reporting
  • • Support forecasting and budget projections by providing accurate billing data, identifying trends, and collaborating with Finance to ensure alignment between billing operations and financial planning
  • • Own the configuration of Zuora's product catalog, including SKU creation, updates, and workflows to ensure accurate billing and reporting
  • • Ensure system integrity by managing pricing, discount configurations, and ensuring the accurate reflection of billing rules across customer segments
  • • Lead the investigation and resolution of complex billing system issues, working closely with IT and external vendors as needed
  • • Drive continuous improvement efforts in system performance, automation, and reporting
  • • Lead training and documentation efforts to support system changes and user adoption
  • • Track and report on billing system KPIs including invoice accuracy, automation coverage, and SLA adherence
  • • Maintain compliance with financial regulations and data security standards
  • • 15 more items(s)
Apply for this Position