Sales Support Specialist - Provo, UT

WENCOR

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Qualifications

• • Working knowledge of Data Entry systems, MS Outlook, Word and Excel
• • Effective use of phone and communication skills
• • Excellent interpersonal skills, problem solving and analytical skills
• • Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team
• • Ability to take initiative and be self-motivated
• • Actively participates in team projects and maintain company confidentiality
• • Education / Experience Requirements: High school diploma or equivalent
• • The requirements listed below are representative of the knowledge, skill, and/or ability required
• • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• • Ability to write routine reports and correspondence
• • Ability to speak effectively before groups of customers or employees of organization
• • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• • Ability to apply concepts of basic algebra and geometry
• • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• • Ability to deal with problems involving several concrete variables in standardized situations
• • The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job
• • 14 more items(s)

Responsibilities

• • The Sales Support Specialist is driven by customer satisfaction
• • They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate data maintenance
• • Data entry of request for quotations, vendor responses, customer quotations, sales orders
• • Interface with Vendor's daily with request for quotation and follow up as needed
• • Process and manage Return Material Authorizations (RMA's) and Customer Complaints to closure
• • Vendor and Customer profile maintenance
• • Actively review open order reports and work closely with internal departments for meeting customer expectations
• • Archive documents and various reporting as required
• • Drive exceptional customer service both internally and externally
• • Perform other duties as assigned
• • Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds
• • Is regularly required to sit and use hands to finger, handle, or feel
• • Is frequently required to talk or listen
• • Works in moderate noise levels
• • Minimal travel required
• • Data entry of request for quotations, vendor respon
• • ses, customer quotations, sales orders
• • Interface with Vendor's daily with request for quotation and follow up as needed
• • Process and manage Return Material Authorizations (RMA's) and Customer Complaints to..
• • 16 more items(s)

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